System Status
Uptime for the current quarter: 100.00 %
Historical Application Availability
PFFPFM
- June2026PFF: 100%PFM: 100%
- May2026PFF: 100%PFM: 100%
- Apr2026PFF: 100%PFM: 100%
- Mar2026PFF: 100%PFM: 100%
- Feb2026PFF: 100%PFM: 100%
- Jan2026PFF: 100%PFM: 100%
- Dec2025PFF: 100%PFM: 100%
- Nov2025PFF: 99.95%PFM: 100%
- Oct2025PFF: 100%PFM: 99.915%
- Sep2025PFF: 100%PFM: 100%
- Aug2025PFF: 100%PFM: 100%
- July2025PFF: 100%PFM: 100%
Maintenance Schedule 2026
| Date | Time* | Instance | Type |
|---|---|---|---|
| Friday - January 16, 2026 | 9.00 pm – 2.00 am | PFF and PFM Production Instance | Monthly Release |
| Friday - February 20, 2026 | 9.00 pm – 2.00 am | PFF and PFM Production Instance | Monthly Release |
| Friday - March 06, 2026 | 9.00 pm – 2.00 am | PFF and PFM Production Instance | Operations Maintenance |
| Friday - March 20, 2026 | 9.00 pm – 2.00 am | PFF and PFM Production Instance | Monthly Release |
| Friday - April 17, 2026 | 9.00 pm – 2.00 am | PFF and PFM Production Instance | Monthly Release |
| Friday - May 15, 2026 | 9.00 pm – 2.00 am | PFF and PFM Production Instance | Monthly Release |
| Friday - June 05, 2026 | 9.00 pm – 2.00 am | PFF and PFM Production Instance | Operations Maintenance |
| Friday - June 19, 2026 | 9.00 pm – 2.00 am | PFF and PFM Production Instance | Monthly Release |
| Friday - July 17, 2026 | 9.00 pm – 2.00 am | PFF and PFM Production Instance | Monthly Release |
| Friday - August 21, 2026 | 9.00 pm – 2.00 am | PFF and PFM Production Instance | Monthly Release |
| Friday - September 4, 2026 | 9.00 pm – 2.00 am | PFF and PFM Production Instance | Operations Maintenance |
| Friday - September 18, 2026 | 9.00 pm – 2.00 am | PFF and PFM Production Instance | Monthly Release |
| Friday - October 16, 2026 | 9.00 pm – 2.00 am | PFF and PFM Production Instance | Monthly Release |
| Friday - November 20, 2026 | 9.00 pm – 2.00 am | PFF and PFM Production Instance | Monthly Release |
| Friday - December 4, 2026 | 9.00 pm – 2.00 am | PFF and PFM Production Instance | Operations Maintenance |
| Friday - December 18, 2026 | 9.00 pm – 2.00 am | PFF and PFM Production Instance | Monthly Release |
1. *- Time specified denotes –
• For US Customers – PST/PDT
• For AU Customers – AEST/AEDT
• For UK/EU Customers – PST/PDT
2. Operations Maintenance –> Infrastructure changes
3. Monthly Release –> New features, functionality, and bug fix release
4. Schedule is subject to change with advanced written notice.
Maintenance Schedule 2025
| Date | Time* | Instance | Type |
|---|---|---|---|
| January 17, 2025 | 9.00 pm – 2.00 am | PFF and PFM Production Instance | Monthly Release |
| February 21, 2025 | 9.00 pm – 2.00 am | PFF and PFM Production Instance | Monthly Release |
| March 07, 2025 | 9.00 pm – 2.00 am | PFF and PFM Production Instance | Operations Maintenance |
| March 21, 2025 | 9.00 pm – 2.00 am | PFF and PFM Production Instance | Monthly Release |
| April 18, 2025 | 9.00 pm – 2.00 am | PFF and PFM Production Instance | Monthly Release |
| May 16, 2025 | 9.00 pm – 2.00 am | PFF and PFM Production Instance | Monthly Release |
| June 06, 2025 | 9.00 pm – 2.00 am | PFF and PFM Production Instance | Operations Maintenance |
| June 20, 2025 | 9.00 pm – 2.00 am | PFF and PFM Production Instance | Monthly Release |
| July 18, 2025 | 9.00 pm – 2.00 am | PFF and PFM Production Instance | Monthly Release |
| August 15, 2025 | 9.00 pm – 2.00 am | PFF and PFM Production Instance | Monthly Release |
| September 5, 2025 | 9.00 pm – 2.00 am | PFF and PFM Production Instance | Operations Maintenance |
| September 19, 2025 | 9.00 pm – 2.00 am | PFF and PFM Production Instance | Monthly Release |
| October 17, 2025 | 9.00 pm – 2.00 am | PFF and PFM Production Instance | Monthly Release |
| November 21, 2025 | 9.00 pm – 2.00 am | PFF and PFM Production Instance | Monthly Release |
| December 5, 2025 | 9.00 pm – 2.00 am | PFF and PFM Production Instance | Operations Maintenance |
| December 19, 2025 | 9.00 pm – 2.00 am | PFF and PFM Production Instance | Monthly Release |
1. *- Time specified denotes –
• For US Customers – PST/PDT
• For AU Customers – AEST/AEDT
• For UK/EU Customers – PST/PDT (Q1-2024)**
2. Operations Maintenance –> Infrastructure changes
3. Monthly Release –> New features, functionality, and bug fix release
4. Schedule is subject to change with advanced written notice.
Security Certificates

ISO 27001: 2022 Certificate
The International Organization for Standardization 27001 Standard (ISO 27001) is an information security standard that ensures office sites, development centers, support centers and data centers are securely managed. These certifications run for 3 years (renewal audits) and have annual surveillance audits to confirm compliance of Planful Information Security Management Framework (ISMF).

ISO 27701: 2019 Certificate
The International Organization for Standardization 27701 Standard (ISO 27701) is a privacy extension to ISO 27001. The design goal is to enhance the existing Information Security Management System (ISMS) with additional requirements to establish, implement, maintain and continually improve a Privacy Information Management System (PIMS). The standard outlines a framework for Personally Identifiable Information (PII) Controllers and PII Processors to manage privacy controls.

SOC1 Type 2
The American Institute of Certified Public Accounts (AICPA) Service Organization Controls (SOC) reports give assurance over control environments as they relate to the retrieval, storage, processing, and transfer of data. The reports cover IT General Controls for availability, confidentiality and security of customer data. The SOC1 reports cover controls that are relevant for the financial reporting of customers. The Type 2 report is a review of the fairness of the presentation of management description of the service organization’s system and the suitability of the design and operating effectiveness of the controls to achieve the related control objectives included in the description throughout the specified period.

SOC2 Type 2
The American Institute of Certified Public Accounts (AICPA) Service Organization Controls (SOC) reports give assurance over control environments as they relate to the retrieval, storage, processing, and transfer of data. The SOC2 reports cover controls for security, availability and confidentiality of customer data. These reports are intended to meet the needs of a broad range of user organizations that need detailed information and assurance about the controls at a service organization relevant to security, availability and processing integrity of the systems the service organization uses to process user organization’s data and confidentiality and privacy of the information processed by these systems. A type 2 report on management’s description of a service organization’s system and suitability of the design and operating effectiveness of controls.

HIPAA Business Associate Addendum (HIPAA BAA)
A “business associate” is a person or entity that performs certain functions or activities that involve the use or disclosure of protected health information on behalf of, or provides services to, a covered entity. Business associate functions and activities include claims processing or administration, data analysis, processing or administration, utilization review, quality assurance, billing, benefit management, practice management and reporting. Business associate services are legal, actuarial, accounting, consulting, data aggregation, management, management, administrative, accreditation and financial.