The next scheduled maintenance is on August 21, 2026 at 9:00 PM PDT

Trust Center

Your Data Is Protected, Always

At Planful, trust extends beyond our platform to how we do business; delivering our services professionally, reliably, and transparently.

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System Status

Uptime for the current quarter: 100.00 %

Past Incidents

Historical Application Availability

PFFPFM

  • June2026PFF: 100%PFM: 100%
  • May2026PFF: 100%PFM: 100%
  • Apr2026PFF: 100%PFM: 100%
  • Mar2026PFF: 100%PFM: 100%
  • Feb2026PFF: 100%PFM: 100%
  • Jan2026PFF: 100%PFM: 100%
  • Dec2025PFF: 100%PFM: 100%
  • Nov2025PFF: 99.95%PFM: 100%
  • Oct2025PFF: 100%PFM: 99.915%
  • Sep2025PFF: 100%PFM: 100%
  • Aug2025PFF: 100%PFM: 100%
  • July2025PFF: 100%PFM: 100%
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The next scheduled maintenance is on August 21, 2026 at 9:00 PM PDT.

Maintenance Schedule 2026

DateTime*InstanceType
Friday - January 16, 20269.00 pm – 2.00 amPFF and PFM Production InstanceMonthly Release
Friday - February 20, 20269.00 pm – 2.00 amPFF and PFM Production InstanceMonthly Release
Friday - March 06, 20269.00 pm – 2.00 amPFF and PFM Production InstanceOperations Maintenance
Friday - March 20, 20269.00 pm – 2.00 amPFF and PFM Production InstanceMonthly Release
Friday - April 17, 20269.00 pm – 2.00 amPFF and PFM Production InstanceMonthly Release
Friday - May 15, 20269.00 pm – 2.00 amPFF and PFM Production InstanceMonthly Release
Friday - June 05, 20269.00 pm – 2.00 amPFF and PFM Production InstanceOperations Maintenance
Friday - June 19, 20269.00 pm – 2.00 amPFF and PFM Production InstanceMonthly Release
Friday - July 17, 20269.00 pm – 2.00 amPFF and PFM Production InstanceMonthly Release
Friday - August 21, 20269.00 pm – 2.00 amPFF and PFM Production InstanceMonthly Release
Friday - September 4, 20269.00 pm – 2.00 amPFF and PFM Production InstanceOperations Maintenance
Friday - September 18, 20269.00 pm – 2.00 amPFF and PFM Production InstanceMonthly Release
Friday - October 16, 20269.00 pm – 2.00 amPFF and PFM Production InstanceMonthly Release
Friday - November 20, 20269.00 pm – 2.00 amPFF and PFM Production InstanceMonthly Release
Friday - December 4, 20269.00 pm – 2.00 amPFF and PFM Production InstanceOperations Maintenance
Friday - December 18, 20269.00 pm – 2.00 amPFF and PFM Production InstanceMonthly Release
Note:

1. *- Time specified denotes –
    • For US Customers – PST/PDT
    • For AU Customers – AEST/AEDT
    • For UK/EU Customers – PST/PDT
2. Operations Maintenance –> Infrastructure changes
3. Monthly Release –> New features, functionality, and bug fix release
4. Schedule is subject to change with advanced written notice.

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The next scheduled maintenance is on January 16, 2026 at 9:00 PM PST.

Maintenance Schedule 2025

DateTime*InstanceType
January 17, 20259.00 pm – 2.00 amPFF and PFM Production InstanceMonthly Release
February 21, 20259.00 pm – 2.00 amPFF and PFM Production InstanceMonthly Release
March 07, 20259.00 pm – 2.00 amPFF and PFM Production InstanceOperations Maintenance
March 21, 20259.00 pm – 2.00 amPFF and PFM Production InstanceMonthly Release
April 18, 20259.00 pm – 2.00 amPFF and PFM Production InstanceMonthly Release
May 16, 20259.00 pm – 2.00 amPFF and PFM Production InstanceMonthly Release
June 06, 20259.00 pm – 2.00 amPFF and PFM Production InstanceOperations Maintenance
June 20, 20259.00 pm – 2.00 amPFF and PFM Production InstanceMonthly Release
July 18, 20259.00 pm – 2.00 amPFF and PFM Production InstanceMonthly Release
August 15, 20259.00 pm – 2.00 amPFF and PFM Production InstanceMonthly Release
September 5, 20259.00 pm – 2.00 amPFF and PFM Production InstanceOperations Maintenance
September 19, 20259.00 pm – 2.00 amPFF and PFM Production InstanceMonthly Release
October 17, 20259.00 pm – 2.00 amPFF and PFM Production InstanceMonthly Release
November 21, 20259.00 pm – 2.00 amPFF and PFM Production InstanceMonthly Release
December 5, 20259.00 pm – 2.00 amPFF and PFM Production InstanceOperations Maintenance
December 19, 20259.00 pm – 2.00 amPFF and PFM Production InstanceMonthly Release
Note:

1. *- Time specified denotes –
    • For US Customers – PST/PDT
    • For AU Customers – AEST/AEDT
    • For UK/EU Customers – PST/PDT (Q1-2024)**
2. Operations Maintenance –> Infrastructure changes
3. Monthly Release –> New features, functionality, and bug fix release
4. Schedule is subject to change with advanced written notice.

Security Certificates

  • ISO 27001: 2022 Certificate

    The International Organization for Standardization 27001 Standard (ISO 27001) is an information security standard that ensures office sites, development centers, support centers and data centers are securely managed. These certifications run for 3 years (renewal audits) and have annual surveillance audits to confirm compliance of Planful Information Security Management Framework (ISMF).

  • ISO 27701: 2019 Certificate

    The International Organization for Standardization 27701 Standard (ISO 27701) is a privacy extension to ISO 27001. The design goal is to enhance the existing Information Security Management System (ISMS) with additional requirements to establish, implement, maintain and continually improve a Privacy Information Management System (PIMS). The standard outlines a framework for Personally Identifiable Information (PII) Controllers and PII Processors to manage privacy controls.

  • SOC1 Type 2

    The American Institute of Certified Public Accounts (AICPA) Service Organization Controls (SOC) reports give assurance over control environments as they relate to the retrieval, storage, processing, and transfer of data. The reports cover IT General Controls for availability, confidentiality and security of customer data. The SOC1 reports cover controls that are relevant for the financial reporting of customers. The Type 2 report is a review of the fairness of the presentation of management description of the service organization’s system and the suitability of the design and operating effectiveness of the controls to achieve the related control objectives included in the description throughout the specified period.

  • SOC2 Type 2

    The American Institute of Certified Public Accounts (AICPA) Service Organization Controls (SOC) reports give assurance over control environments as they relate to the retrieval, storage, processing, and transfer of data. The SOC2 reports cover controls for security, availability and confidentiality of customer data. These reports are intended to meet the needs of a broad range of user organizations that need detailed information and assurance about the controls at a service organization relevant to security, availability and processing integrity of the systems the service organization uses to process user organization’s data and confidentiality and privacy of the information processed by these systems. A type 2 report on management’s description of a service organization’s system and suitability of the design and operating effectiveness of controls.

  • HIPAA Business Associate Addendum (HIPAA BAA)

    A “business associate” is a person or entity that performs certain functions or activities that involve the use or disclosure of protected health information on behalf of, or provides services to, a covered entity. Business associate functions and activities include claims processing or administration, data analysis, processing or administration, utilization review, quality assurance, billing, benefit management, practice management and reporting. Business associate services are legal, actuarial, accounting, consulting, data aggregation, management, management, administrative, accreditation and financial.