Past Incidents

Nov 12, 2026, 4:23 PM UTC

Issues with NA11 Reporting services.

resolved|Nov 12, 2026, 4:23 PM UTC

This incident has been resolved.

investigating|Nov 12, 2026, 4:18 PM UTC

Our monitoring system has generated an alert on NA11 Reporting service, some customers might see degraded performance on the reporting functionality. Our operations team is actively working on the issue. We will keep you posted.

Nov 9, 2026, 7:20 PM UTC

Issues with NA03 Reporting services

resolved|Nov 9, 2026, 7:20 PM UTC

This incident has been resolved.

investigating|Nov 9, 2026, 7:14 PM UTC

Our monitoring system has generated an alert on NA03 Reporting service, some customers might see degraded performance on the reporting functionality. Our operations team is actively working on the issue. We will keep you posted

Nov 9, 2026, 2:51 PM UTC

Issues with NA03 Reporting services.

resolved|Nov 9, 2026, 2:51 PM UTC

This incident has been resolved.

investigating|Nov 9, 2026, 2:43 PM UTC

Nov 9, 2026, 1:53 PM UTC

Issues with NA03 Reporting services.

resolved|Nov 9, 2026, 1:53 PM UTC

This incident has been resolved.

investigating|Nov 9, 2026, 1:36 PM UTC

Nov 6, 2026, 1:58 PM UTC

Issues with NA03 Reporting services.

resolved|Nov 6, 2026, 1:58 PM UTC

This incident has been resolved.

investigating|Nov 6, 2026, 1:48 PM UTC

Nov 5, 2026, 6:59 PM UTC

Issues with NA03 Reporting services

resolved|Nov 5, 2026, 6:59 PM UTC

This incident has been resolved.

investigating|Nov 5, 2026, 6:47 PM UTC

Oct 27, 2026, 3:32 PM UTC

Issues with Planful sites.

resolved|Oct 27, 2026, 3:32 PM UTC

This incident has been resolved.

monitoring|Oct 27, 2026, 3:14 PM UTC

A fix has been implemented by our vendor, Cloudflare, and we are seeing services return to normal. We will continue to monitor and provide an update once we confirm the issue is fully resolved.

identified|Oct 27, 2026, 3:00 PM UTC

A few users might intermittently not able to access Planful environments due to an incident from our vendor CloudFlare. Our operations team is actively working on the issue towards resolution. We will keep you posted.

Oct 17, 2026, 8:57 AM UTC

Planful Scheduled Release Maintenance – All Production Environments | Friday, October 16, 2026 | 9:00 PM PDT

completed|Oct 17, 2026, 8:57 AM UTC

The scheduled maintenance has been completed.

in progress|Oct 17, 2026, 4:01 AM UTC

Scheduled maintenance is currently in progress. We will provide updates as necessary.

scheduled|Oct 17, 2026, 3:00 AM UTC

Maintenance will begin as scheduled in 60 minutes.

scheduled|Oct 16, 2026, 4:03 PM UTC

Planful will perform scheduled Release Maintenance on all Production environments from 9:00 PM PDT Friday, October 16, 2026, through 2:00 AM PDT Saturday, October 17, 2026. Cloud services will be unavailable during this maintenance window. If you have any questions, please contact Planful Support.

Oct 16, 2026, 12:04 PM UTC

Planful Scheduled Release Maintenance – AU01 and AU01DYN | Friday, October 16, 2026 | 9:00 PM AEDT

completed|Oct 16, 2026, 12:04 PM UTC

The scheduled maintenance has been completed.

in progress|Oct 16, 2026, 10:00 AM UTC

Scheduled maintenance is currently in progress. We will provide updates as necessary.

scheduled|Oct 16, 2026, 9:00 AM UTC

Maintenance will begin as scheduled in 60 minutes.

scheduled|Oct 15, 2026, 5:00 PM UTC

Planful will perform scheduled Release Maintenance on the AU01 and AU01DYN environments from 9:00 PM AEDT Friday, October 16, 2026 through 2:00 AM AEDT Saturday, October 17, 2026. Cloud services will be unavailable during this maintenance window. If you have any questions, please contact Planful Support.

Sep 19, 2026, 8:56 AM UTC

Planful Scheduled Release Maintenance – All Production Environments | Friday, September 18, 2026 | 9:00 PM PDT.

completed|Sep 19, 2026, 8:56 AM UTC

The scheduled maintenance has been completed.

in progress|Sep 19, 2026, 4:00 AM UTC

Scheduled maintenance is currently in progress. We will provide updates as necessary.

scheduled|Sep 19, 2026, 3:00 AM UTC

Maintenance will begin as scheduled in 60 minutes.

scheduled|Sep 18, 2026, 4:01 PM UTC

Planful will perform scheduled Release Maintenance on all Production environments from 9:00 PM PDT Friday, September 18, 2026, through 2:00 AM PDT Saturday, September 19, 2026. Cloud services will be unavailable during this maintenance window. If you have any questions, please contact Planful Support.

Sep 18, 2026, 1:21 PM UTC

Planful Scheduled Release Maintenance – AU01 and AU01DYN | Friday, September 18, 2026 | 9:00 PM AEST

completed|Sep 18, 2026, 1:21 PM UTC

The scheduled maintenance has been completed.

in progress|Sep 18, 2026, 11:00 AM UTC

Scheduled maintenance is currently in progress. We will provide updates as necessary.

scheduled|Sep 18, 2026, 10:00 AM UTC

Maintenance will begin as scheduled in 60 minutes.

scheduled|Sep 17, 2026, 5:46 PM UTC

Planful will perform scheduled Release Maintenance on the AU01 and AU01DYN environments from 9:00 PM AEST Friday, September 18, 2026 through 2:00 AM AEST Saturday, September 19, 2026. Cloud services will be unavailable during this maintenance window. If you have any questions, please contact Planful Support.

Sep 9, 2026, 12:23 PM UTC

In-App Help Content Temporarily Unavailable

resolved|Sep 9, 2026, 12:23 PM UTC

This incident has been resolved.

investigating|Sep 9, 2026, 10:06 AM UTC

We are currently experiencing an issue with our in-app Help content. Clicking Help links or the Help icon within the application may return an error or a blank page. We will post an update as soon as service is restored.

Sep 5, 2026, 8:58 AM UTC

Planful Scheduled Operations Maintenance – All Production Environments | Friday, September 4, 2026 | 9:00 PM PDT.

completed|Sep 5, 2026, 8:58 AM UTC

The scheduled maintenance has been completed.

in progress|Sep 5, 2026, 4:00 AM UTC

Scheduled maintenance is currently in progress. We will provide updates as necessary.

scheduled|Sep 5, 2026, 3:00 AM UTC

Maintenance will begin as scheduled in 60 minutes.

scheduled|Sep 4, 2026, 3:51 PM UTC

Planful will perform scheduled Operations Maintenance on all Production environments from 9:00 PM PDT Friday, September 4, 2026, through 2:00 AM PDT Saturday, September 5, 2026. Cloud services will be unavailable during this maintenance window. If you have any questions, please contact Planful Support.

Sep 4, 2026, 1:03 PM UTC

Planful Scheduled Operations Maintenance – AU01 and AU01DYN | Friday, September 4, 2026 | 9:00 PM AEST

completed|Sep 4, 2026, 1:03 PM UTC

The scheduled maintenance has been completed.

in progress|Sep 4, 2026, 11:01 AM UTC

Scheduled maintenance is still in progress. We will provide updates as necessary.

in progress|Sep 4, 2026, 11:01 AM UTC

Scheduled maintenance is currently in progress. We will provide updates as necessary.

scheduled|Sep 4, 2026, 10:00 AM UTC

Maintenance will begin as scheduled in 60 minutes.

scheduled|Sep 3, 2026, 5:32 PM UTC

Planful will perform scheduled Operations Maintenance on the AU01 and AU01DYN environments from 9:00 PM AEST Friday, September 4, 2026, through 2:00 AM AEST Saturday, September 5, 2026. Cloud services will be unavailable during this maintenance window. If you have any questions, please contact Planful Support.

Aug 22, 2026, 8:48 AM UTC

Planful Scheduled Release Maintenance – All Production Environments | Friday, August 21, 2026 | 9:00 PM PDT.

completed|Aug 22, 2026, 8:48 AM UTC

The scheduled maintenance has been completed.

in progress|Aug 22, 2026, 4:00 AM UTC

Scheduled maintenance is currently in progress. We will provide updates as necessary.

scheduled|Aug 22, 2026, 3:00 AM UTC

Maintenance will begin as scheduled in 60 minutes.

scheduled|Aug 21, 2026, 4:01 PM UTC

Planful will perform scheduled Release Maintenance on all Production environments from 9:00 PM PDT Friday, August 21, 2026, through 2:00 AM PDT Saturday, August 22, 2026. Cloud services will be unavailable during this maintenance window. If you have any questions, please contact Planful Support.

Aug 21, 2026, 1:48 PM UTC

Planful Scheduled Release Maintenance – AU01 and AU01DYN | Friday, August 21, 2026 | 9:00 PM AEST

completed|Aug 21, 2026, 1:48 PM UTC

The scheduled maintenance has been completed.

in progress|Aug 21, 2026, 11:00 AM UTC

Scheduled maintenance is currently in progress. We will provide updates as necessary.

scheduled|Aug 21, 2026, 10:00 AM UTC

Maintenance will begin as scheduled in 60 minutes.

scheduled|Aug 20, 2026, 4:41 PM UTC

Planful will perform scheduled Release Maintenance on the AU01 and AU01DYN environments from 9:00 PM AEST Friday, August 21, 2026 through 2:00 AM AEST Saturday, August 22, 2026. Cloud services will be unavailable during this maintenance window. If you have any questions, please contact Planful Support.

Aug 6, 2026, 8:54 AM UTC

Issues with UK01 Reporting services

resolved|Aug 6, 2026, 8:54 AM UTC

This incident has been resolved.

identified|Aug 6, 2026, 8:53 AM UTC

Our monitoring system has generated an alert on “https://uk01.planful.com” Reporting service, some customers might see degraded performance on the reporting functionality. Our operations team is actively working on the issue. We will keep you posted.

Jul 18, 2026, 9:11 AM UTC

Planful Scheduled Release Maintenance – All Production Environments | Friday, July 17, 2026 | 9:00 PM PDT

completed|Jul 18, 2026, 9:11 AM UTC

The scheduled maintenance has been completed.

in progress|Jul 18, 2026, 4:00 AM UTC

Scheduled maintenance is currently in progress. We will provide updates as necessary.

scheduled|Jul 18, 2026, 3:00 AM UTC

Maintenance will begin as scheduled in 60 minutes.

scheduled|Jul 17, 2026, 4:14 PM UTC

Planful will perform scheduled Release Maintenance on all Production environments from 9:00 PM PDT Friday, July 17, 2026, through 2:00 AM PDT Saturday, July 18, 2026. Cloud services will be unavailable during this maintenance window. If you have any questions, please contact Planful Support.

Jul 17, 2026, 3:45 PM UTC

Planful Scheduled Release Maintenance – AU01 and AU01DYN | Friday, July 17, 2026 | 9:00 PM AEST

completed|Jul 17, 2026, 3:45 PM UTC

The scheduled maintenance has been completed.

in progress|Jul 17, 2026, 11:00 AM UTC

Scheduled maintenance is currently in progress. We will provide updates as necessary.

scheduled|Jul 17, 2026, 10:00 AM UTC

Maintenance will begin as scheduled in 60 minutes.

scheduled|Jul 16, 2026, 6:40 PM UTC

Planful will perform scheduled Release Maintenance on the AU01 and AU01DYN environments from 9:00 PM AEST Friday, July 17, 2026 through 2:00 AM AEST Saturday, July 18, 2026. Cloud services will be unavailable during this maintenance window. If you have any questions, please contact Planful Support.

Jun 20, 2026, 6:46 AM UTC

Planful Scheduled Release Maintenance – All Production Environments | Friday, June 19, 2026 | 9:00 PM PDT

completed|Jun 20, 2026, 6:46 AM UTC

The scheduled maintenance has been completed.

in progress|Jun 20, 2026, 4:00 AM UTC

Scheduled maintenance is currently in progress. We will provide updates as necessary.

scheduled|Jun 20, 2026, 3:00 AM UTC

Maintenance will begin as scheduled in 60 minutes.

scheduled|Jun 19, 2026, 4:11 PM UTC

Planful will perform scheduled Release Maintenance on all Production environments from 9:00 PM PDT Friday, June 19, 2026, through 2:00 AM PDT Saturday, June 20, 2026. Cloud services will be unavailable during this maintenance window. If you have any questions, please contact Planful Support.

Jun 19, 2026, 12:48 PM UTC

Planful Scheduled Release Maintenance – AU01 and AU01DYN | Friday, June 19, 2026 | 9:00 PM AEST

completed|Jun 19, 2026, 12:48 PM UTC

The scheduled maintenance has been completed.

in progress|Jun 19, 2026, 11:00 AM UTC

Scheduled maintenance is currently in progress. We will provide updates as necessary.

scheduled|Jun 19, 2026, 10:00 AM UTC

Maintenance will begin as scheduled in 60 minutes.

scheduled|Jun 18, 2026, 4:33 PM UTC

Planful will perform scheduled Release Maintenance on the AU01 and AU01DYN environments from 9:00 PM AEST Friday, June 19, 2026 through 2:00 AM AEST Saturday, June 20, 2026. Cloud services will be unavailable during this maintenance window. If you have any questions, please contact Planful Support.

Jun 6, 2026, 8:34 AM UTC

Planful scheduled Operations Maintenance on EPM and Model Environments on Friday 5th June 2026 at 9 PM PDT.

completed|Jun 6, 2026, 8:34 AM UTC

The scheduled maintenance has been completed.

in progress|Jun 6, 2026, 4:00 AM UTC

Scheduled maintenance is currently in progress. We will provide updates as necessary.

scheduled|Jun 6, 2026, 3:00 AM UTC

Maintenance will begin as scheduled in 60 minutes.

scheduled|Jun 5, 2026, 4:10 PM UTC

Planful will be performing Operations Maintenance on all environments except AU01/AU01DYN between 5th June 2026, 21:00 PDT & 6th June 2026, 02:00 PDT. Cloud services will be unavailable during this time. Please contact Planful Support for any queries.

Jun 5, 2026, 12:54 PM UTC

Planful scheduled Operations Maintenance on AU01 and AU01DYN Environments on Friday 5th June 2026 at 9 PM AEST.

completed|Jun 5, 2026, 12:54 PM UTC

The scheduled maintenance has been completed.

in progress|Jun 5, 2026, 11:00 AM UTC

Scheduled maintenance is currently in progress. We will provide updates as necessary.

scheduled|Jun 5, 2026, 10:01 AM UTC

Maintenance will begin as scheduled in 60 minutes.

scheduled|Jun 4, 2026, 4:40 PM UTC

Planful will be performing Operations Maintenance on AU01 and AU01DYN environments between 5th June 2026, 21:00 AEST & 6th June 2026, 02:00 AEST. Cloud services will be unavailable during this time. Please contact Planful Support for any queries.

May 16, 2026, 8:34 AM UTC

Planful Scheduled Release Maintenance – All Production Environments | Friday, May 15, 2026 | 9:00 PM PDT

completed|May 16, 2026, 8:34 AM UTC

The scheduled maintenance has been completed.

in progress|May 16, 2026, 4:00 AM UTC

Scheduled maintenance is currently in progress. We will provide updates as necessary.

scheduled|May 16, 2026, 3:00 AM UTC

Maintenance will begin as scheduled in 60 minutes.

scheduled|May 15, 2026, 4:10 PM UTC

Planful will perform scheduled Release Maintenance on all Production environments from 9:00 PM PDT Friday, May 15, 2026 through 2:00 AM PDT Saturday, May 16, 2026. Cloud services will be unavailable during this maintenance window. If you have any questions, please contact Planful Support.

May 15, 2026, 1:32 PM UTC

Planful Scheduled Release Maintenance – AU01 and AU01DYN | Friday, May 15, 2026 | 9:00 PM AEST

completed|May 15, 2026, 1:32 PM UTC

The scheduled maintenance has been completed.

in progress|May 15, 2026, 11:00 AM UTC

Scheduled maintenance is currently in progress. We will provide updates as necessary.

scheduled|May 15, 2026, 10:00 AM UTC

Maintenance will begin as scheduled in 60 minutes.

scheduled|May 14, 2026, 5:36 PM UTC

Planful will perform scheduled Release Maintenance on the AU01 and AU01DYN environments from 9:00 PM AEST Friday, May 15, 2026 through 2:00 AM AEST Saturday, May 16, 2026. Cloud services will be unavailable during this maintenance window. If you have any questions, please contact Planful Support.

Apr 18, 2026, 6:29 AM UTC

Planful Scheduled Release Maintenance – All Production Environments | Friday, April 17, 2026 | 9:00 PM PDT

completed|Apr 18, 2026, 6:29 AM UTC

The scheduled maintenance has been completed.

in progress|Apr 18, 2026, 4:00 AM UTC

Scheduled maintenance is currently in progress. We will provide updates as necessary.

scheduled|Apr 18, 2026, 3:00 AM UTC

Maintenance will begin as scheduled in 60 minutes.

scheduled|Apr 17, 2026, 4:00 PM UTC

Planful will perform scheduled Release Maintenance on all Production environments from 9:00 PM PDT Friday, April 17, 2026 through 2:00 AM PDT Saturday, April 18, 2026. Cloud services will be unavailable during this maintenance window. If you have any questions, please contact Planful Support.

Apr 17, 2026, 12:15 PM UTC

Planful Scheduled Release Maintenance – AU01 and AU01DYN | Friday, April 17, 2026 | 9:00 PM AEST.

completed|Apr 17, 2026, 12:15 PM UTC

The scheduled maintenance has been completed.

in progress|Apr 17, 2026, 11:00 AM UTC

Scheduled maintenance is currently in progress. We will provide updates as necessary.

scheduled|Apr 17, 2026, 10:00 AM UTC

Maintenance will begin as scheduled in 60 minutes.

scheduled|Apr 16, 2026, 6:13 PM UTC

Planful will perform scheduled Release Maintenance on the AU01 and AU01DYN environments from 9:00 PM AEST Friday, April 17, 2026 through 2:00 AM AEST Saturday, April 18, 2026. Cloud services will be unavailable during this maintenance window. If you have any questions, please contact Planful Support.

Mar 21, 2026, 8:15 AM UTC

Planful Scheduled Release Maintenance – All Production Environments | Friday, March 20, 2026 | 9:00 PM PDT

completed|Mar 21, 2026, 8:15 AM UTC

The scheduled maintenance has been completed.

in progress|Mar 21, 2026, 4:00 AM UTC

Scheduled maintenance is currently in progress. We will provide updates as necessary.

scheduled|Mar 21, 2026, 3:00 AM UTC

Maintenance will begin as scheduled in 60 minutes.

scheduled|Mar 20, 2026, 4:02 PM UTC

Planful will perform scheduled Release Maintenance on all Production environments from 9:00 PM PDT Friday, March 20, 2026 through 2:00 AM PDT Saturday, March 21, 2026. Cloud services will be unavailable during this maintenance window. If you have any questions, please contact Planful Support.

Mar 20, 2026, 11:54 AM UTC

Planful Scheduled Release Maintenance – AU01 and AU01DYN | Friday, March 20, 2026 | 9:00 PM AEDT

completed|Mar 20, 2026, 11:54 AM UTC

The scheduled maintenance has been completed.

in progress|Mar 20, 2026, 10:00 AM UTC

Scheduled maintenance is currently in progress. We will provide updates as necessary.

scheduled|Mar 20, 2026, 9:00 AM UTC

Maintenance will begin as scheduled in 60 minutes.

scheduled|Mar 19, 2026, 6:15 PM UTC

Planful will perform scheduled Release Maintenance on the AU01 and AU01DYN environments from 9:00 PM AEDT Friday, March 20, 2026 through 2:00 AM AEDT Saturday, March 21, 2026. Cloud services will be unavailable during this maintenance window. If you have any questions, please contact Planful Support.

Mar 19, 2026, 2:46 PM UTC

Issues with UK01 Reporting services

resolved|Mar 19, 2026, 2:46 PM UTC

This incident has been resolved.

identified|Mar 19, 2026, 2:45 PM UTC

Mar 7, 2026, 9:03 AM UTC

Planful Scheduled Operations Maintenance – All Production Environments | Friday, March 6, 2026 | 9:00 PM PST

completed|Mar 7, 2026, 9:03 AM UTC

The scheduled maintenance has been completed.

scheduled|Mar 7, 2026, 4:00 AM UTC

Maintenance will begin as scheduled in 60 minutes.

scheduled|Mar 6, 2026, 4:57 PM UTC

Planful will perform scheduled Operations Maintenance on all Production environments from 9:00 PM PST Friday, March 6, 2026 through 2:00 AM PST Saturday, March 7, 2026. Cloud services will be unavailable during this maintenance window. If you have any questions, please contact Planful Support.

Incident History